Shoppers Anon provides nationwide mystery shopping coverage from Kaitaia
to Bluff. We provide an extensive range of services that can assist in giving
a business focus and direction.
We work with our clients to identify key measurement and reporting structures
to provide their business with meaningful research data. Even if they’re
not sure where to start, our consultants can seamlessly step them through
the entire process.
Mystery Shopping is designed to help maintain and improve the customer service
standards within a business. By using anonymous shoppers we can discreetly
provide valuable feedback on a store and identify areas for improvement.
A well run mystery shopping program can also act as a motivational and training
tool for all staff.
Audit Shopping is designed to ensure that stores are complying with company
policies pertaining to product pricing, displays, advertising/promotions,
dress code, hours of operation and store presentation.
Audit shopping is mainly used by national companies and franchises that
are looking for nationwide consistency across their stores.
Scenario Shopping is designed to check the performance of specific areas within a business
that relate to company policy, systems and procedures e.g. take a product back and ask
for a refund or put a product on interest free terms.
Competitor Shopping is designed for businesses who want to see how they
compare with the competition. We conduct mystery shops on both our client
and their competitor(s) and report back on their respective strengths and
The telephone is often the first contact a customer will have with a business.
A Telephone Check gives businesses an insight into how frontline staff are
communicating with customers. We will call your store or call centre to
ask specific questions about products, services, advertised specials, opening
hours etc. to assess the knowledge and presentation of your associates.
Shoppers Anon can provide reports via e-mail, secure web access, hard copy,
or any combination of these tailored to your requirements.
We can also segment these reports by brand, store, region and /or department.
Reports can be as detailed or as simple as you require and we can produce
different types of reports for the various levels of management.
In addition to this we can provide an independent assessment of what stores
and staff need to work on in order to improve their customer service offering.
Incentives and Rewards
We also provide our clients with simple staff reward programs to announce
and promote their mystery shopping program in a positive manner.
e.g. “Employee of the Month” “Store of the Month”
We provide service award certificates and prizes that can be presented to
sales associates on the spot, by the store manager or in a formal presentation
at regional meetings or conferences.
Customer Service Training
Having conducted more than 100,000 mystery shops we know what is required
to deliver an exceptional customer service experience. We are able to transfer
our knowledge into enthusiastic and fun customer training workshops.
We can cater for any type of business and for any size of group.